FAQ's
How many cameras do I need for my premises?
The number of cameras required depends on the size and layout of your premises. We offer a free site assessment to help determine the ideal camera placement and the number of cameras needed to ensure comprehensive coverage.
Do you offer customized CCTV solutions for specific requirements?
Yes, we understand that each property is unique, and we provide tailored CCTV solutions to meet your specific security needs. Our team will assess your premises and recommend the best system that fits your requirements and budget.
What type of cameras do you offer?
We offer a wide range of CCTV cameras, including turret cameras, dome cameras, bullet cameras, PTZ (Pan-Tilt-Zoom) cameras, solar cameras, and more. Our experts will guide you in choosing the right camera types for indoor and outdoor surveillance.
Can I access my CCTV cameras remotely?
Yes, our CCTV systems are equipped with remote access capabilities. You can view live footage and recordings from your cameras through your smartphone, tablet, or computer with our user-friendly mobile app or web interface.
Are your cameras equipped with night vision capabilities?
Yes, our CCTV cameras come with infrared (IR) night vision technology, enabling them to capture clear footage even in low-light or complete darkness.
What type of security alarm system is best for my property?
The best security alarm system depends on your specific needs and property layout. We offer a range of options, including wired and wireless systems, and smart alarms. Our experts can assess your property and recommend the most suitable solution.
Can I control the alarm system remotely
Yes, many of our security alarm systems offer remote control capabilities through smartphone app. You can arm/disarm the system, isolate areas in home/business, and receive notifications on your mobile device.
How long does the installation process take?
The installation time can vary based on the complexity of your security system and property size. Typically, it takes a few hours to a full day. Our technicians work efficiently to minimize any disruption to your daily routine.
Do you offer any warranty on your CCTV systems?
Yes, we provide a warranty on our CCTV systems to ensure your satisfaction and peace of mind. Our team will also provide post-installation support to address any concerns that may arise.
How long does the warranty last?
Warranty period typically varies from 24 months to 36 months from the date of installation depending on the security product.
What is not covered under the warranty?
The warranty does not cover damages caused by accidents, misuse, neglect, tampering, or unauthorized modifications to the system. It also does not cover damage resulting from natural disasters or acts of vandalism.
What should I do if I encounter an issue covered by the warranty?
If you experience any issues covered by the warranty, please contact our customer support on 03 9989 9920 immediately. Our technicians will assess the problem and provide necessary repairs or replacements under the warranty terms.
How do I request a service call?
To request a service call, you can contact our customer support team on 03 9989 9920 or email us at sales@onestoptelecom.com.au. Provide details about the issue you're facing, and we'll schedule a visit accordingly.
Is there a service call fee?
Yes, we charge a service call fee to cover the cost of dispatching our technicians to your location. This fee may vary depending on your location and the complexity of the issue. Our service charges start at $120 for the first hour and $80 for subsequent hour.
Can you help with troubleshooting issues remotely?
Yes, for minor issues, we may attempt to troubleshoot remotely to provide a quick solution. You will require a PC running Windows with Teamviewer/AnyDesk software installed. If the problem requires an on-site visit, we'll schedule one accordingly.
Terms & Conditions
1. Definitions
In this Agreement,
- 1.1. "The Company" is One Stop Telecom ABN 88 673 053 024 its successors and assigns or any person acting on behalf of and with the authority of One Stop Telecom;
- 1.2. "The Customer" is the person or entity requesting goods and services from the Company;
- 1.3. "Service" shall mean all works (including the supply of Materials) undertaken by the Company and described in this estimate and includes any advice or recommendations.
2. Estimates
Company shall give the Customer an Estimate specifying the Goods and Services required in order to fulfill the Customer’s instructions and a cost estimate for such Goods and Services.
- 2.1. Where the company has given the Customer an estimate, the Customer shall accept the estimate by paying 20% deposit towards the invoice amount.
- 2.2. Estimates are valid for 14 days only unless an extension has been authorised by the company.
- 2.3. If there is any error or omission in the estimate, One Stop Telecom reserves the right to amend the sum on the estimate. This clause applies even if the estimate has been accepted by the customer.
3. Installation work
- 3.1. All installation work will comply ACMA cabling guidelines with any amendments in force at the time of the works.
- 3.2. Unless stated otherwise, all cabling will be concealed wall cavity or concealed in building voids, under floors, etc. Where impracticable, cabling will be neatly surface run, either clipping direct or housed in trunking/conduit.
- 3.3. Customer agrees on proposed location of systems and any changes where additional material may be required because of the changes will incur additional cost.
- 3.4. It is customer’s responsibility to arrange for required number of power outlets for the system being installed.
- 3.5. We will endeavor to undertake installation work to a clean standard.
4. Training
- 4.1. We offer basic training included in our installation. Basic training includes,
- 4.1.1. Mobile app installation and setup for remote system access
- 4.1.2. Live view, playback, creating user account, taking backup, Arm/Disarm system and maintenance guidelines.
- 4.1.3. We can offer additional training not covered in our installation which will attract additional time charge rate of $80 per hour.
5. Warranties
- 5.1. We guarantee our workmanship, and the workmanship of our contractors, in installing the System
- 5.2. The operation and performance of the system will be free from fault or defect for a period of 3 years commencing the date the System is installed (Warranty Period), and we will repair any such default and defect notified to us within the Warranty Period, including by replacing all or part of the System where necessary, within a reasonable timeframe at no cost to you.
- 5.3. The guarantee in the above clause will not apply where:
- 5.3.1. The fault or defect is not notified to us within the Warranty Period; or
- 5.3.2. The fault or defect is a result of:
- 5.3.2.1. Something done by you or someone else and not us; or Something beyond human control that occurred after installation, e.g., an extreme weather event;
- 5.3.2.2. The System being misused, abused, neglected or damaged after installation;
- 5.3.2.3. The System being maintained other than in accordance with the Maintenance Documents; or
- 5.3.2.4. The System being repaired, modified, reinstalled, or repositioned by anyone other than a service technician approved by us in writing.
- 5.4. The guarantee above is additional to any other guarantee or warranty you may have:
- 5.4.1. From the manufacturer of the System; or
- 5.4.2. Under any applicable law, including the Australian Consumer Law.
- 5.5. Although these other guarantees or warranties may not cover labour costs, travel costs and delivery costs arising from a claim under these other guarantees and warranties. We will notify you if this is the case and tell you the costs payable. The costs will be payable in advance.
- 5.6. During the Warranty Period, we will provide reasonable assistance to you in making guarantee or warranty claim against the manufacturer of the System, including by acting as your liaison with the manufacturer.
6. Payment
One Stop Telecom will hold the ownership of the goods supplied to the customer until all the corresponding invoices have been paid in full.
- 6.1. Zip Payments
- 6.1.1. 6 months interest free available for purchases over $1 and to approved applicants only. Minimum monthly repayments are required. Paying only the minimum monthly repayment amount will generally not repay a purchase within the interest free period. Any balance outstanding at the expiry of the interest free period for the purchase will be charged interest at the standard annual percentage rate, currently 19.9%. A $7.95 monthly account fee applies. A one-off establishment fee may apply. Terms & Conditions apply and are available on application. See your contract for further details. Credit provided by ZipMoney Payments Pty Ltd (ABN 58 164 440 993), Australian Credit Licence Number 441878.
- 6.1.2. Choosing Zip as payment option will incur a 5% transaction fee on the total order amount.
- 6.2. Cash/Bank Transfer
- 6.2.1.1. The Customer agrees to pay 20% deposit fully refundable if the job gets canceled provided stock order has not been placed.
- 6.2.1.2. If stock has been ordered prior to cancellation, a 2% restocking fee would apply.
- 6.2.1.3. The balance payment is required on the day of installation unless agreed upon otherwise.
- 6.3. EFTPOS/Credit/Debit card Payment
- 6.3.1.1. A payment processing fee of 1.9% for tapped, inserted, or swiped transactions and 2.2% for manually entered card transactions applies.
